---
title: "Collections cadence: definition | Rex glossary"
description: "The timing and sequence of collection touches, such as emails, calls and statements, before and after an invoice falls due."
canonical: https://www.rex.inc/glossary/collections-cadence
---

# Collections cadence

The timing and sequence of collection touches, such as emails, calls and statements, before and after an invoice falls due.

A typical cadence starts before the due date with a courtesy reminder, then follows up at set intervals afterwards, escalating from email to phone and from the AP clerk to their manager.

Good cadences adapt to the customer. A large account with a fixed AP payment run needs different timing from a small one that pays on receipt, and every sequence should pause as soon as a dispute or promise to pay is logged.

How Rex helps

Collections

Agents follow-up with every customer, 24/7.

[See how it works](https://www.rex.inc/collections)

## Further reading

- [Collections cadence template: how often to follow up on unpaid invoices→](https://www.rex.inc/resources/templates/collections-follow-up-cadence)
- [How to build a dunning email sequence that reduces late payments→](https://www.rex.inc/resources/guides/dunning-email-sequence)

## Related terms

- [Dunning The structured sequence of reminders sent as invoices approach and pass their due date, escalating in tone and channel.](https://www.rex.inc/resources/glossary/what-is-dunning)
- [Promise to pay A customer's commitment to pay a specific amount by a specific date, recorded so collections can follow up if it's missed.](https://www.rex.inc/resources/glossary/what-is-a-promise-to-pay)
- [Past due An invoice that hasn't been paid by its due date. It stays past due, and keeps aging, until it's paid, credited or written off.](https://www.rex.inc/glossary/past-due)

Next step

Accelerate your receivables operation with Rex

A short walkthrough of agents working your accounts under your guardrails, with your team on the exceptions.

[Learn more](https://www.rex.inc/learn-more)

[Back to the glossary](https://www.rex.inc/glossary)