01
Map your process
We map your order-to-cash process end to end, from order through cash application, and the systems each step runs on.
- Every step, order to cash
- ERP, portals, inbox, and bank
- Handoffs and ownership
- Scoped to one entity or region
Compass by Rex
Order to cash, made visible.
Rex agents read the live work in your ERP, inboxes, portals, and bank feeds. Rex operators turn it into a map of where exceptions delay cash. No interviews, no workshops.
The problem
Easy to measure. Hard to see.
You can track DSO, ageing, and overdue balances, but not the work behind them. That work is scattered across ERP records, shared inboxes, customer portals, spreadsheets, BPO queues, and team handoffs. Compass maps the operation as it actually runs, so you can see which exceptions delay payment.
The Compass method
Follow the work. Find the delay.
Rex agents read the work as it moves. Rex operators classify the exceptions behind delay, quantify their impact, and sequence the workflows Rex can take over first.
02
Trace every step
We trace the live work moving through each step: invoices, follow-ups, disputes, and payments, across every account.
- Invoice delivery and portal submission
- Customer follow-up and escalation
- Dispute and deduction handling
- Remittance matching and cash application
03
Identify bottlenecks
We surface the defects that delay payment, trace each one to its root cause, and quantify the cash impact.
- PO mismatch and portal rejection
- Missing remittance and unapplied cash
- Unresolved disputes and deductions
- Credit blocks and ownership gaps
04
Discover improvements
Each bottleneck maps to a Rex agent that resolves its root cause, with the expected recovery and where human review stays.
- An agent per root cause
- Expected cash recovered
- Approval and review points
- What Rex runs first
The deliverable
Walk away with an action plan.
01 / Map
Operating map
How invoices, payments, disputes, deductions, portal submissions, and cash application exceptions move across your systems and teams.
02 / Diagnose
Exception root-cause analysis
A ranked view of what delays payment: PO mismatch, missing remittance, portal rejection, unapplied cash, dispute ageing, deduction leakage, and handoff delays.
03 / Quantify
Working capital delay view
Where cash is delayed, how long it sits, and which customers, workflows, and exception types drive the largest impact.
04 / Sequence
Rex rollout plan
Which workflows Rex should run first, where approval boundaries sit, and where human review stays.
The engagement
Compass identifies how order to cash actually runs.
01
2-4 weeks
Operator-led review
Rex operators inspect the live work, classify the exceptions, and return findings.
02
One entity
Start where the signal is strongest
Scoped to a single entity, region, or workflow, so every finding is concrete.
03
A plan
Not a transformation deck
An operating map, quantified bottlenecks, and what Rex should run first.
04
Fixed fee
Credited against your rollout
Agreed up front. If Rex goes to work, it is credited in full.
The moment
Clarity when things are changing.
01
New seat
You inherited the operation
The targets are yours now, but the process behind them came without a map. Compass hands you one before you commit to a plan.
02
BPO renewal
The contract is coming up
Before you re-sign, see what the work actually is, where it delays cash, and which parts Rex should run instead.
03
ERP merger
Systems were just consolidated
After an acquisition or ERP move, no one holds a single picture of how cash flows. Compass draws it from the live work.
04
AI mandate
You're expected to bring AI
Compass shows where automation pays in your operation before you pick tools.
Put your operationin view.
Compass maps one region, workflow, entity, or customer segment, then shows where cash is delayed and what Rex can take over first.