Disputes this month47
PricingShort-payDocsObjection
Dispute detection
Identify pricing issues, missing documents, short-pays, and customer objections.
Unblock cashstuck in disputes.
Route every dispute to the right owner, track resolution, and keep cash impact visible until payment is unblocked.
Pricing dispute case worth one hundred and twenty-six thousand pounds, connected to contract evidence, Sales Ops, Billing, and a customer thread, with status progressing from open to resolved
Contract evidenceMSA #A4 · 3 docs
Sales OpsM. Park
Pricing disputeAcme Industries · #D-9821
£126KStatus3 of 4 · Evidence
OpenRoutedEvidenceResolved
Next stepApprove credit memo
BillingJ. Lee
Customer thread5 messages · 2h
Resolve disputes before they become aged debt.
INV-44218.pdfInvoice
MSA #A4Contract
Thread · 5 msgsEmail
Acme · SalesforceCRM
Evidence gathering
Pull context from invoices, contracts, orders, email threads, and CRM.
Active assignments
PricingSales Ops
Short-payBilling
Missing POFinance
Owner routing
Send the issue to finance, sales, CS, legal, or billing with the right context.
Toap@acme.com
Re: Pricing query · INV-44218
Awaiting approval · J. Lee
Customer communication
Draft responses, request missing information, and keep customers updated.
Boeing
12d£126K
Walmart
7d$42K
Costco
4d$18K
Resolution tracking
Monitor open disputes, aging, owners, next steps, and cash impact.
Top drivers · 90 days
Pricing
42%
Short-pay
28%
Docs
18%
Root-cause reporting
Surface recurring dispute drivers and recommended fixes.
Dispute resolution,handled by Rex.
Rex runs the manual O2C work your team would otherwise outsource.