Business process outsourcing (BPO)
Contracting a specialist provider to run a business process, such as collections or cash application, on your behalf.
Finance and accounting BPO providers run order-to-cash work for many clients, typically from delivery centers staffed by trained teams following each client's procedures.
Rex works with finance operations providers as partners, as the AI delivery system for their clients' work.
Related terms
- Shared services center (SSC)A central team that runs transactional finance work, such as AR, AP and cash application, for all of a group's business units.
- Managed AI serviceAI that the provider operates for you, with its own experts running and improving it, rather than software your team configures and runs.
- Agent operating procedureA written procedure that tells an AI agent how to handle a type of work, encoded from the standard operating procedures a finance team already follows.