Robotic process automation (RPA)
Software bots that repeat scripted steps in other applications, such as clicking, copying and pasting, exactly as they were configured.
RPA is good at high-volume tasks that never vary, such as downloading a bank file or keying data from a fixed template.
It struggles with the exceptions that make up much of order-to-cash work: a remittance in a new format, a portal that has changed its layout, or an email that needs judgment. When the input changes, the bot breaks.
Further reading
Related terms
- Agentic AIAI that works toward a goal over several steps, deciding what to do, using tools and checking results, rather than producing a single response.
- AR automationUsing software to handle accounts receivable tasks, such as invoicing, reminders and payment matching, with less manual effort.
- ExceptionAny case that leaves the standard path, such as a short payment, a portal rejection, a disputed line or a missing PO, and needs investigating before it can be resolved.